Privacy Policy

1. Who we are

Making Space Below Ground is a specialist basement construction, underpinning and waterproofing contractor operating across London. We are the data controller for the personal data we collect through this website.

Contact: [email protected] | 07405 046475

2. What data we collect

We collect personal data only when you voluntarily provide it to us. This includes your name, telephone number and email address when you submit an enquiry or quote request via our contact form, your property address or postcode if you provide it as part of a project enquiry, the content of any messages you send us, and technical data such as your IP address, browser type and pages visited, collected automatically via server logs.

3. How we use your data

We use your personal data to respond to your enquiry and provide a quotation, communicate with you about a project we are carrying out for you, comply with our legal obligations, and improve our website and services. We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR: legitimate interests (to respond to enquiries and manage our business relationships), contract performance (where we are carrying out work for you), and legal obligation (where we are required to retain records by law).

5. How long we keep your data

We retain enquiry data for up to 2 years from the date of your last contact. Where we have carried out work for you, we retain project records for up to 7 years to comply with our contractual and legal obligations.

6. Who we share your data with

We may share your data with structural engineers or party wall surveyors engaged to support your project (where you have asked us to proceed), our email service provider (used solely to deliver your enquiry notification to us), and regulatory authorities if required by law. We do not transfer your data outside the UK or EEA.

7. Your rights

Under UK GDPR you have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your data (subject to legal retention obligations), object to processing based on legitimate interests, request restriction of processing, and data portability. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

This website uses a cookie consent banner. We use only essential cookies required for the site to function. We do not use advertising or tracking cookies without your consent. You can withdraw consent at any time via the cookie settings banner.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.